Privacy Policy

How we collect, use, and protect your personal information

Last Updated: 1st January 2026

Introduction

orbitalpronexis SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orbitalpronexis.world and use our restaurant analytics services.

Data Controller Information

The data controller for your personal information is:

orbitalpronexis SARL
Boulevard de la Pétrusse 60
4868 Differdange
Luxembourg
Registration Number: RCSB613259
Email: privacy@orbitalpronexis.world
Phone: +352 24811018

Data Collection

We collect different types of data we collect from and about users of our website and services. The data we collect may include:

Personal Information

When you interact with our services, we may collect personal information such as:

  • Name and contact details (email address, phone number)
  • Company information (restaurant name, business address)
  • Account credentials and authentication information
  • Communication preferences and marketing consents
  • Payment and billing information for our services

Business Data

For clients using our analytics platform, we process restaurant operational data including:

  • Food cost and inventory information
  • Sales and transaction data
  • Menu and pricing information
  • Supplier and vendor data
  • Waste tracking and efficiency metrics

Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and browser information
  • Device type and operating system
  • Website usage patterns and navigation data
  • Referral sources and search terms

How We Use Your Information

We use the information we collect for various purposes, including how we use your information to provide and improve our services:

Service Provision

  • Delivering our restaurant analytics services
  • Processing transactions and managing accounts
  • Providing customer support and technical assistance
  • Generating analytics reports and insights

Communication

  • Responding to enquiries and support requests
  • Sending service-related notifications and updates
  • Providing marketing communications (with consent)
  • Conducting customer satisfaction surveys

Business Operations

  • Improving our services and developing new features
  • Conducting business analysis and market research
  • Ensuring compliance with legal obligations
  • Protecting against fraud and security threats

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in operating our business, such as:

  • Cloud hosting and data storage providers
  • Payment processing services
  • Customer support platforms
  • Analytics and marketing tools

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Ensure user safety and prevent fraud
  • Investigate potential violations of our terms

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Our data retention practices include:

  • Account information: Retained while your account is active and for 7 years after closure for legal compliance
  • Business analytics data: Retained for the duration of service provision and up to 5 years for historical analysis
  • Marketing communications: Retained until you withdraw consent or unsubscribe
  • Website analytics: Typically retained for 26 months

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal information:

Access and Portability

  • Request access to your personal data
  • Receive a copy of your data in a portable format
  • Request information about how your data is processed

Correction and Deletion

  • Request correction of inaccurate personal data
  • Request deletion of your personal data (right to be forgotten)
  • Request restriction of processing in certain circumstances

Consent and Objection

  • Withdraw consent for processing based on consent
  • Object to processing for direct marketing purposes
  • Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication systems
  • Employee training on data protection practices
  • Incident response procedures

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Transfers to countries with adequacy decisions
  • Other lawful transfer mechanisms under GDPR

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Email: privacy@orbitalpronexis.world
Phone: +352 24811018
Post:
orbitalpronexis SARL
Boulevard de la Pétrusse 60
4868 Differdange
Luxembourg

We will respond to your enquiry within 30 days of receipt.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable law. In Luxembourg, you can contact:

Commission Nationale pour la Protection des Données (CNPD)
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
Website: cnpd.public.lu